FAQs
“A Better Everyday Life for our customers- Even after their prime”
Is it necessary to check with a health care professional before using supplements?
Dietary supplements may not be totally risk free under all circumstances. Some supplements can interact with over-the-counter or prescription medications or have unwanted effects during surgery, while others may contain active ingredients that can cause adverse reactions in some people. NSF encourages people to contact their health care provider prior to taking a dietary supplement.
I Have Received Someone Else’s Order- What Should I Do?
In the unlikely event there has been an error and you’ve received someone else’s order please contact us on 02039830063 and ensure you have the pack(s) with you so we can find out the order reference that is printed on each pack.
How Do I Return Or Exchange A Product?
If for any reason you are not satisfied with your product we offer a ‘no quibble’ refund or exchange for your item.
To do so please:
1. Enclose a brief note explaining the reason for return and the item you wish to exchange these with. Also payment if any difference in cost.
2. Cross out your name and address (leaving visible)
3. Write “FREEPOST Nature’s Healthcare” on the box.
4. Take the parcel to the Post Office to return to us free of charge.
Please inform us if you experience problems doing so and we will send free post labels.
Our Return’s Address
No. 2 Redman Road,
Beversbrook Industrial Estate,
Calne,
Wiltshere
SN119PL
Why Is My Card Not Getting Accepted On The Website?
Often this will be because you are using a card that we cannot process- We do not accept American Express or Diner’s Club cards, if your card is not one of these and is still not being accepted please contact us on 02039830063.
How Do I Cancel Or Amend My Order?
All orders will be dispatched within 24 hours by your selected delivery supplier (all orders placed on Fridays, weekends and public holidays dispatched within 24 hours after the next working day). If for any reason you wish to cancel or make a change to your order we advise that you contact our call centre immediately on 020 37691257 (Open from 9am to 6pm, 7 days a week) we cannot guarantee that your order can always be cancelled or changed before it is dispatched.
If you have placed an order in error and we cannot stop it being dispatched, we will of course arrange a free-return and refund for any unwanted product(s)
How Do I Change My Delivery Address?
If you have moved house or wish to send your order to a different address, you can supply and save new address details during checkout on your order.
If you would like to check or amend address details in between placing orders, you can do so via your account area. Simply log-in via the link at the top of any page and select ‘My Saved Addresses’